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 VOXCOM SECURITY SYSTEMS


Voxcom Reviews

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VOXCOM Security Systems
Toronto, Ontario
m4p2h8
Canada

Tel: 1-800-661-5535
Website: www.voxcom.com


COMPANY PROFILE

VOXCOM is a fully integrated security company committed to saving the lives and protecting the property of Canadians from coast-to-coast. Since 1989 we have been providing electronic alarm and Personal Emergency Response systems and services. Our customers receive peace of mind, knowing their home or business is monitored 24 hours a day, 365 days a year by our state-of-the-art Emergency Response Centre. Within seconds we can detect an intrusion and swiftly notify the proper authorities. We can also guard against fire, flooding, and carbon monoxide poisoning. Basic system cost $249 and includes 2 door, 1 motion and 1 keypad. Monthly is $33.99 per month
 

CUSTOMER REVIEWS FOR VOXCOM

VOXCOM TECHNICIANS DO NOT KNOW WHAT THEY ARE DOING
Posted: 3/31/2009
City: New Market
We recently bought a house that had a Voxcom system. Thinking it would be easier to have them just connect the existing system. I called them up and spoke with a rep for about 45 min and set up an appointment for them to come out. A month later they did come, but after 3 hours the installer determined he had the wrong equipment. He advised that the office would phone to rebook. 2 weeks passed, no call. finally in the third week I get a call to ask if Fridays were still good for me, "yes" I said and she advised that she would call back with the date. I asked if I could get an additional motion detector in my garage and she seemed to discourage me as it would be an extra cost. I said I would still like the extra sensor. Three weeks pass, no call. Friday comes along and the installer shows up in my driveway. Don't get me wrong, glad I was home, but wasn't expecting him. Two hours later he tells me that my system has issues and I should just upgrade to the new system, as it provides much better coverage. I advised that was not given any upgrade offers when I first called. He said this other system is much better. I ask if he brought the other sensor, he advised he knew nothing about another sensor. He finally rebooked me for, yes three weeks later. Needless to say after 7 hours with a tech at my house and well over two months, I will not be going with this company. I have decided to go with a better company.

NO FREE MAINTENANCE FROM VOXCOM
Posted: 2/17/2008
City: Mississauga
We have Voxcom system for few  months. Not a major problem with their service but they charged us $35 trip fee for each time we had a problem with our Motion sensor and one time we had to pay $120 for the new Motion sensor. I wish I had chosen a company which can give us free maintenance. I would like to switch to an ADT system once I finish with Voxcom.

CHOOSE  A RELIABLE SYSTEM
Posted: 2/11/2008
City: Toronto
I purchased a Voxcom system about 4 years ago. I was not quite happy with their services. Each time I needed to talk to someone at the monitoring station, I was put on hold for a long time. One day, my alarm went off because of their faulty motion sensor and when I called in to cancel the false alarm, I was put on hold for 35 minutes. Imagine if it was a real alarm;  the burglar could be long gone before any one notifies me. About a year ago, Voxcom called me that they have received an alarm from my house, I work close by so I decided to check it my self to find out what happened, again it was a false alarm. Their guard came after 7 hours to find out if everything was okay. I was so pissed at their services and they increased their monitoring rates 3 times in my  four years with them.

IF YOU HAVE VOXCOM.. SWITCH TO A BETTER COMPANY
Posted: 2/4/2008
City: Toronto
I recently switched from Voxcom to a better company because of an incident that happened to me. I had called Voxcom to change my patio door sensor when it had stopped working. They did not come to fix it. In the meantime a robber had burglarized my home from that same patio door that was not protected! This was ridiculous, I had to call Voxcom again and they wanted to come after 6 days to fix it and on top of that charge me for it. I was willing to pay for faster service but they could not provide me peace of mind until after 6 days. I decided I had to go with a better company with better and faster services.

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